burger icon
Ozwin Сasino Casino
Log In

Responsible Gaming

Responsible gaming at oz-win.casino means making thoughtful, informed choices about gambling for entertainment. Our guiding principle is to support players in maintaining a healthy balance between enjoyment and control, while raising awareness of the risks associated with gambling. ozwins is committed to delivering a safe gaming environment and proactive customer support, dedicated to assisting those who encounter challenges with their play behaviour.

Risk Awareness

OBSERVE: AU regulations and Curaçao licensing require proactive educational content regarding gambling harm. Recognition of problematic behaviour is an essential compliance and consumer safety element.
EXPAND: ozwins, operating under Antillephone N.V. (Curaçao license 8048/JAZ2020-013, valid until 2025), is obligated to inform users about the signs of gambling addiction, providing self-assessment and direct pathways to support.
REFLECT: The following addresses identification of risk behaviour in line with industry and jurisdictional standards.

Common Signs of Problematic Gambling

  • Frequent or escalating bets: Playing more frequently, increasing stakes to recoup losses, or chasing wins/losses.
  • Preoccupation with gambling: Thinking about oz-win.casino games or gambling activities outside actual play sessions.
  • Difficulty sticking to limits: Repeatedly exceeding budget or time limits set for gaming sessions.
  • Neglecting responsibilities: Skipping work, school, or family obligations to gamble online.
  • Financial worries: Borrowing money, selling assets, or using savings intended for other purposes to fund gambling.

Self-Assessment: Gambling Behaviour Check

If you are concerned about your gambling, consider the following questions:

  • Do you gamble beyond your set financial or time limits?
  • Have you tried to stop gambling but found yourself unable?
  • Are relationships, work, or studies being affected by your gambling?
  • Do you feel anxious, restless, or irritable when not gambling?
  • Have you ever lied to friends or family about your gambling activity?

If you answered "yes" to any of the above, you are encouraged to use the support tools and resources listed below or contact customer support for confidential assistance.

Limits & Tools

OBSERVE: AU best practices require layered responsible gaming controls, including voluntary limit setting. Curaçao licensees must enable self-imposed controls over deposits, losses, and time spent.
EXPAND: ozwins integrates tools for player-driven management, covering deposit and session limits, as well as temporary account suspension ("Time-Out").
REFLECT: Instructions follow to ensure accessible risk mitigation procedures.

How to Set Deposit Limits

  1. Login to your oz-win.casino personal account.
  2. Navigate to "Responsible Gaming" or "Limits" in the account settings menu.
  3. Select the limit type:
    • Daily Limit: Restricts the total deposit amount per 24-hour period
    • Weekly Limit: Restricts deposits for a rolling 7-day period
    • Monthly Limit: Restricts deposits for a 30-day period
  4. Enter the desired maximum deposit amount for the selected period (numeric values only, in AUD).
  5. Confirm your new limit. Limits will apply immediately, and cannot be raised for at least 7 days (industry cooling-off standard for AU).

Session Timers & Time-Out (Taking a Break)

  • Set session timers via "Session Management" in your personal account. This allows you to monitor time spent and receive notifications when reaching your preset session duration.
  • Enable a Time-Out by selecting "Take a Break" in the Responsible Gaming settings. You may choose a pause duration between 24 and 72 hours; your account will be locked for gaming and deposits for the selected period.

Note: ozwins enforces these settings in accordance with regulatory requirements. Any attempt to bypass these protections before expiry will not be permitted.

Self-Exclusion

OBSERVE: AU standards and Curaçao license mandate that players can exclude themselves temporarily or permanently from gambling activities. Operators must provide clear procedures and ensure all forms of gambling are inaccessible during exclusion.
EXPAND: ozwins enables detailed self-exclusion through direct user controls, escalation to customer support, and firm enforcement throughout the platform.
REFLECT: The stepwise process below offers full coverage of legal and procedural self-exclusion rights and obligations.

Self-Exclusion Procedure

  1. Access your oz-win.casino account and go to the "Responsible Gaming" or "Self-Exclusion" section.
  2. Select your desired exclusion period:
    • Temporary Self-Exclusion: 6 months, 1 year, or up to 5 years (in line with AU best practices)
    • Permanent Self-Exclusion: Lifetime ban-irreversible
  3. Carefully review the consequences: You will be unable to log in, access gaming services, make deposits, or participate in promotions or bonuses for the duration of the exclusion. Withdrawals of existing balance may be requested via support, subject to account review.
  4. Confirm your decision: Submission of the self-exclusion request requires active confirmation (re-entry of password or two-factor code).
  5. Support contact: For assistance or if you are unable to access the account's self-exclusion tool, immediately contact ozwins Responsible Gaming Support via our official website contact form at oz-win.casino.

Refund policy: Any remaining account balances at the time of permanent exclusion can be withdrawn by request to support, in accordance with the operator's policies and AU legal obligations. Access to the account will be limited solely to facilitate withdrawal.

Legal disclaimer: Reinstatement following permanent self-exclusion is not permitted. Temporary exclusions cannot be reduced or lifted prior to expiry under any circumstances.

Support Resources

OBSERVE: Responsible gambling frameworks for AU and international operators require the provision of links, contacts, and brief summaries of key support organizations.
EXPAND: All listed organizations are reachable from Australia, provide confidential advice, and support affected individuals and families.
REFLECT: The following table presents primary resources, their roles, and means of contact for users of oz-win.casino.

Organization Contact Purpose & Services
GAMCARE (UK/AU accessible) Helpline: +44 808 8020 133
Email: [email protected]
Website: gamcare.org.uk		 Counselling and advice for gamblers and families, live chat, referral options
Gamblers Anonymous Australia Helpline: 0467 655 799
Website: gaaustralia.org.au		 Peer support groups, meetings, local support for individuals seeking recovery
Gambling Help Online (Australia) Helpline: 1800 858 858
Website: gamblinghelponline.org.au		 Free 24/7 chat and phone counselling, self-help tools, and referral to local services
National Gambling Helpline (UK/EU) Helpline: +44 808 8020 133
Website: begambleaware.org		 Confidential advice, information, and support for gambling problems
eCogra (Player Protection, Intl.) Website: ecogra.org Industry self-regulation, player complaint mediation and advice

Help for Family

OBSERVE: Providing guidance and resources for affected family members, as required by AU social responsibility codes.
EXPAND: ozwins integrates internationally recognized support models for third parties.
REFLECT: Actionable tips, support pathways, and next steps are provided below.

Tips for Concerned Family & Friends

  • Approach with care: Express concern calmly, focusing on observations rather than accusations. Use "I" statements, e.g., "I have noticed changes in your behaviour."
  • Encourage open dialogue: Invite the person to share their experiences and feelings about their gambling.
  • Offer information: Share details about self-assessment, exclusion tools, and professional help available via oz-win.casino.
  • Avoid enabling: Do not finance gambling or cover up financial losses for the individual concerned.
  • Protect personal finances: Take steps to secure joint finances or shared resources if necessary.

Family Support Resources

Recommended Next Steps

  • Encourage the use of professional support services and helplines listed above.
  • Consider seeking a consultation with a registered psychotherapist experienced in addiction.
  • Contact oz-win.casino support or a local emergency service in cases of acute crisis.

Operator's Commitment

OBSERVE: Regulatory standards require transparent disclosure of internal risk monitoring and intervention practices. Curaçao and AU best practices mandate preventative monitoring and player outreach.
EXPAND: ozwins implements technology-driven monitoring and human evaluation to identify risk behaviours on oz-win.casino.
REFLECT: The following commitment summarises procedures and user protections.

Internal Risk-Check & Player Protection Process

  1. Behavioural Analysis: ozwins automatically and regularly screens player activity for patterns indicative of excessive play, abrupt changes in deposit size, or repeated failed limit adjustments, in compliance with data protection and privacy laws.
  2. Warning Notifications: If risk markers are identified, warning messages and information on responsible gaming tools are sent directly to the player via e-mail and in-account notifications.
  3. Proactive Support Intervention: Where concerning behaviour persists or intensifies (e.g., attempted circumvention of self-exclusion, rapid escalation of losses), ozwins support staff may make direct contact, outlining recommended restrictions or pause measures. Where necessary, mandatory exclusion may be applied.

Conditions for Contact: ozwins reserves the right to initiate a welfare check if significant risk behaviour is detected, in accordance with legal and regulatory obligations for player safety.

Legal Basis: Internal monitoring is performed under the auspices of Curaçao eGaming and relevant AU industry standards, fully respecting player data confidentiality at all stages.

Updates

OBSERVE: Regulatory compliance mandates transparent user notification regarding material changes to responsible gaming information.
EXPAND: ozwins notifies users both actively (e-mail) and passively (website banners).
REFLECT: The following outlines change notification practices and record-keeping.

  • Notification Method: Major updates to responsible gaming policies or procedures will be communicated directly by e-mail to registered users, and highlighted via a prominent banner notification on oz-win.casino.
  • Update Schedule: Information is reviewed and, if needed, revised annually or on significant regulatory/operational changes. Players are encouraged to check this page regularly for the latest information.
  • Last update date: 01 June 2025

Contact & Feedback

OBSERVE: Accessibility of support and feedback mechanisms is a core legal and consumer requirement for online gambling operators in AU.
EXPAND: While ozwins does not currently specify a direct responsible gaming email or phone, support can be accessed 24/7 through the official website contact form.
REFLECT: The following ensures users can reach the responsible gaming team promptly.

  • Official website contact: oz-win.casino (via Contact/Support form)
  • Responsible gaming support requests: Use the online contact form and clearly specify "Responsible Gaming" in the subject line for priority handling.
  • Feedback and self-control enquiries: All submissions are reviewed by the responsible gaming department led by the support team, with escalation as required to compliance officers.

If you require further assistance, wish to provide feedback on our responsible gaming measures, or need urgent help, please use the website contact form. All communications are confidential and processed in accordance with AU legal and data protection standards.

Legal Notice: ozwins operates as oz-win.casino under Dama N.V., Scharlooweg 39, Willemstad, Curaçao (registration number: 152125). Gambling can be harmful. Please play responsibly. Minimum age 18+. Exclusions and limits available. Always refer to local laws and consult independent advice if needed.