Contact Us

OBSERVE: This section provides comprehensive contact details for ozwins, operating exclusively via oz-win.casino, and is adapted for AU clients in accordance with Australian consumer, privacy, and remote gambling guidelines. All operational and legal data are disclosed as required by applicable law, ensuring players have transparent access to support, dispute channels, and regulatory information.

How to Contact ozwins Support

• Contact Form: You may reach ozwins through the secure online contact form located below. Enter your name, email address, and a detailed description of your request to initiate support. All inquiries are handled in compliance with Australian privacy and data protection requirements.
• Live Chat: For urgent assistance, a live chat feature is available 24/7 via oz-win.casino. This provides real-time support for any account, technical, or responsible gambling concerns.
• Response Time: We aim to reply to all contact form submissions within one business day (24 hours), in accordance with fair practice standards. Certain complex inquiries, such as formal complaints or regulatory issues, may take longer, but you will be notified of any expected delays.

Legal Entity and Licensing Disclosure

1. Corporate Operator: ozwins is operated by Dama N.V., a company registered under the laws of Curaçao (registration number 152125), with legal address at Scharlooweg 39, Willemstad, Curaçao.
2. Operating Jurisdiction: Services are provided to Australian clients from an offshore location. ozwins is not regulated or licensed by Australian authorities. All activity is governed by the remote gaming license referenced below.
3. Licensing Information:
   • License Holder: Dama N.V.
   • License Number: 8048/JAZ2020-013 (Antillephone N.V., Curaçao), valid until 2025.
   • Regulatory Authority: Antillephone N.V., Curaçao (Validate License).
4. Corporate Affiliates: Dama N.V. may operate via subsidiaries, including Friolion Limited (Cyprus), as disclosed in compliance with international gambling transparency obligations.

Dispute Resolution & Complaints Procedure

1. Initial Contact: For any complaint or dispute, first contact ozwins support via the contact form below. Clearly state the nature of your issue and include relevant supporting information (e.g., username, transaction IDs, dates).
2. Support Review: ozwins support will review your submission and respond within one business day; complex disputes may require additional time. All communications are retained in a secure record, as required by privacy regulations.
3. Escalation: If your matter is not resolved to your satisfaction, you may request escalation to a responsible manager. If resolution remains outstanding, you are entitled to submit a formal complaint to the licensing authority (Antillephone N.V., Curaçao).
   • Regulatory Complaint Submission: Visit www.curacao-egaming.com to access formal dispute channels (referencing license 8048/JAZ2020-013).
4. Data Protection: All complaints, including escalated regulatory submissions, are managed according to applicable privacy laws and confidentiality is strictly maintained.

Regional Compliance Note: Australian players are reminded that ozwins at oz-win.casino operates under an international gaming license (Curaçao) and is not licensed by Australian gambling authorities. Players are advised to review the nature of offshore gaming risks, protections available under Curaçao law, and local gambling laws pertaining to their jurisdiction. Responsible gambling support, comprehensive privacy protocols, and escalation mechanisms are provided in compliance with Australian consumer law best practices.

Important Notices and Legal Disclaimers

• Data Privacy: All personal information submitted via the contact form is processed securely and in accordance with the latest Australian and international privacy laws. Data may be stored on servers located outside Australia; your use of the service constitutes consent to such processing.
• Responsible Gambling: ozwins at oz-win.casino is committed to responsible gambling. Information and support can be accessed via the official casino website or through designated responsible gambling helplines. Underage gambling is strictly prohibited.
• Jurisdictional Limitations: The services of ozwins are not available to persons in jurisdictions where online gambling is prohibited by law. It is your responsibility to ensure you comply with all applicable laws before registering or playing.
• Brand & Domain Usage Compliance: All references to ozwins in this document pertain exclusively to its operation through oz-win.casino.

Last updated: All legal, operational, and contact information on this page is current as of 2025. For policy updates or regulatory notifications, visit the official website: oz-win.casino.