Privacy Policy

This Privacy Policy sets out how ozwins, operated solely via oz-win.casino, collects, processes, retains, and protects personal data concerning Australian players and website visitors. This policy applies to all users interacting with oz-win.casino and enters into effect as of 1 January 2025.

Who We Are

ozwins is operated by Dama N.V., a company registered under the laws of Curaçao (company registration number: 152125). The company's registered address is Scharlooweg 39, Willemstad, Curaçao. Dama N.V. holds the online gambling license number 8048/JAZ2020-013, issued by Antillephone N.V., valid until 2025.
For all data privacy matters or inquiries, please contact the Data Protection Officer (DPO) at [email protected] (for policy purposes; if actual email unavailable, users may use the official website's contact form at oz-win.casino).

What Personal Data We Collect

ozwins, via oz-win.casino, may collect, store, and process the following categories of personal and technical information from users:

Personal Identification Data: Full name, date of birth, email address, mobile and landline phone numbers, physical and/or postal address, account username, password, and identity verification documents, as required for Know Your Customer (KYC) purposes.
Technical Data: Internet Protocol (IP) address, device identifiers, browser type, device model, geolocation data (where legally permitted), operating system, and server logs.
Financial and Transaction Data: Payment account information, bank details, deposit and withdrawal transactions, credit/debit card details (when used), and transaction histories as processed through authorized payment partners.
Behavioral & Usage Data: Betting and gameplay records, game selection, time stamps, winnings/losses, logs of site interactions, clickstreams, and session records.
Cookies and Similar Technologies: Session cookies, persistent cookies, third-party analytics and advertising cookies, beacons, and tracking scripts. See "Cookies & Tracking Technologies" below for further detail.
Correspondence and Support Data: Records of customer service communications, complaint submissions, and any other information users voluntarily provide during interactions with oz-win.casino.

Legal Basis for Processing

ozwins processes personal data on oz-win.casino strictly in accordance with applicable laws, including Australian privacy principles and Curaçao regulatory obligations. The legal grounds for such processing include:

User Consent: Obtained explicitly when users register an account, agree to this Privacy Policy, and accept cookies or marketing communications. Consent may be withdrawn at any time, subject to legal or regulatory constraints.
Contract Fulfilment: Processing necessary to fulfill contractual obligations, such as the creation and management of user accounts, verifying identity, facilitating gameplay, processing payments and payouts, and customer support activities.
Legal Obligations: Compliance with statutory and regulatory duties (e.g., KYC, anti-money laundering requirements under Curaçao license, responsible gambling, tax and financial audits, mandatory reporting to authorities).
Legitimate Interests: Where processing is necessary for the legitimate interests of ozwins or third parties, provided these do not override the fundamental rights and freedoms of users. Legitimate interests may include fraud detection, security measures, service optimization, analytics, and internal compliance monitoring.

Regional Compliance Note: Where processing is subject to AU law, ozwins applies Australian Privacy Principles as set out in the Privacy Act 1988 (Cth), including the treatment of sensitive data and cross-border disclosures.

Purpose of Processing

Personal data at oz-win.casino is processed strictly for purposes justified under law and contract, specifically:

Service Provision: Managing player accounts, verifying identity, facilitating participation in games of chance, and processing deposits/withdrawals efficiently and securely.
Compliance & Regulatory Reporting: Ensuring compliance with legal mandates, including KYC, AML, age and location verification, and responding to lawful regulator or law enforcement requests.
Customer Support: Assisting users with account matters, disputes, feedback, and technical troubleshooting.
Security & Fraud Prevention: Monitoring activity for security threats, investigating suspicious behaviour, enforcing gambling limits, and preventing unauthorized account access.
Marketing & Communications: Sending promotional offers, newsletters, and updates (only to users who have provided explicit consent), and conducting surveys to improve service quality.
User Experience & Analytics: Analysing website usage to optimize features, content, and promotions, including aggregated statistical reporting.

Protective Clause: Data is never used for automated decision-making that produces legal effects or significantly affects the user without human review.

Disclosure & Sharing

ozwins shares personal data collected via oz-win.casino only where necessary, in secure, legally compliant ways:

Payment Partners: Sharing transactional and identification data with authorized payment processors and acquiring banks strictly for processing deposits and withdrawals.
Service Providers: Disclosures to technical, IT security, hosting, analytic, and customer support service providers under strict contractual confidentiality and data protection obligations.
Regulatory Authorities: Transfers or disclosures to licensing bodies (Curaçao eGaming, Antillephone N.V.), and/or Australian authorities, as required for legal and regulatory compliance.
Affiliated Companies & Subsidiaries: Data may be shared on a need-to-know basis with Dama N.V.'s subsidiaries (e.g., Friolion Limited in Cyprus) for internal compliance, risk management, or service provision.
Advertising Networks and Third Parties: Personal data may only be shared with third-party marketing, advertising networks, or affiliates after obtaining explicit user consent and in accordance with jurisdictional restrictions.
Legal Proceedings: Where obliged by law or pursuant to a bona fide legal request, data may be provided to courts or legal authorities.

Protective Clause: All disclosures are preceded by due diligence, and recipients are legally required to uphold equivalent data protection standards.

International Transfers

Your data may be transferred and stored outside Australia, especially to Curaçao (where Dama N.V. is registered) and the European Union (for subsidiary operations or technical providers). ozwins ensures the following protections for cross-border data transfers:

Contractual Safeguards: Data transferred to jurisdictions that do not offer an equivalent level of data protection is secured through standard contractual clauses, data processing agreements, and, where applicable, additional technical measures (e.g., encryption, pseudonymization).
Legal Compliance: Cross-border disclosures comply with the Australian Privacy Act 1988 (Cth), relevant guidelines, and Curaçao regulatory requirements. Data transfers are only made where strictly necessary for service provision or legal reasons.
Access Restriction: Only authorized staff or technical partners-bound by contract-may access transferred data for legitimate purposes.

Regional Compliance Note: Users from Australia have the right to request further information about cross-border transfer safeguards via the DPO contact provided above.

Data Retention

ozwins retains personal information only as long as is necessary to fulfill the original purpose of collection, subject to regulatory and legal retention obligations. Retention periods generally follow this framework:

Account Data (personal, financial, activity records): Retained for no more than 5 years after account closure or the last player activity, in accordance with AML and KYC requirements, unless a longer period is required by law or contract.
Marketing & Analytics Data: Retained as long as the user's consent remains valid or until the data is anonymised or aggregated for statistical purposes.
Cookies and Tracking Data: Retained according to cookie type (session or persistent) and user preference, as detailed in the Cookies section.
Deletion Criteria: Data may be deleted upon user request (subject to overriding legal obligations), when all processing purposes have expired, or once storage is no longer necessary for dispute resolution or compliance.

Protective Clause: Secure erasure or anonymization processes are followed upon expiry of retention periods.

Your Rights

ozwins, via oz-win.casino, ensures the following user rights consistent with Australian law, Curaçao licensing, and international data protection principles:

Right of Access: You may request a copy of personal data held about you at any time.
Correction: You may ask for inaccurate or incomplete information to be updated.
Deletion ("Right to be Forgotten"): You may request deletion of your data where collection is no longer justified, or you withdraw consent, subject to overriding regulatory retention obligations.
Restriction of Processing: You may request restriction of processing in cases of contested accuracy, pending verification, or pending resolution of a complaint.
Objection: You may object to processing based on legitimate interests, including direct marketing, at any time.
Data Portability: You may request a portable copy of your data for transfer to another service provider where technologically feasible.
Withdrawal of Consent: Where processing is based on consent (e.g., marketing email), you may withdraw at any time via a provided unsubscribe mechanism or by contacting the DPO.

Procedural Note: All requests will be processed as quickly as possible and no later than 30 days after receipt, unless a legally justified extension applies. Identity verification will be required prior to the release or modification of personal data.

Cookies & Tracking Technologies

ozwins uses cookies and related tracking technologies on oz-win.casino for multiple essential and optional purposes:

Session Cookies: Transient cookies that ensure the secure functioning of login, account management, and gameplay. Automatically expire when browser is closed.
Persistent Cookies: Cookies that remain on your device to remember preferences, maintain session state between visits, and speed up authentication for up to one year, unless deleted by the user.
Third-Party Cookies: Pixels and trackers placed by analytics providers (e.g., Google Analytics), marketing affiliates, or advertising networks, used only with user's express consent and providing aggregated or anonymised insights.
Purpose Summary:
- Functional: Enable secure site operation, session continuity, and personalization.
- Analytics: Allow measurement of page usage, site performance, and error detection.
- Advertising: Deliver relevant offers or affiliate banners, strictly with user consent; users may opt out at any time.
Cookie Management: Users can control or disable cookies through browser settings or, where offered, an internal privacy management panel on oz-win.casino; however, essential cookies cannot be disabled as they are necessary for site operation.

Regional Compliance Note: In line with AU ePrivacy requirements and best practice, non-essential cookies are deployed only after user opt-in. See the site's Cookie Panel (if available) for granular controls.

Data Security

At ozwins, maintaining the security of your personal data on oz-win.casino is of paramount importance. The following measures ensure robust protection against unauthorized access, disclosure, or loss:

SSL Encryption: All data transmitted between your browser and oz-win.casino's servers is secured using bank-grade SSL/TLS encryption protocols.
Encryption & Access Controls: Sensitive data, including payment and account records, are encrypted in storage. Strict access controls are implemented, limiting access solely to authorized, trained personnel on a need-to-know basis.
Security Audits: Regular penetration testing, vulnerability assessments, and security audits are conducted by internal and external experts.
Organizational Measures: Detailed security policies, incident response plans, and continuous staff training minimize the risk of data breaches and ensure compliance with data protection regulations.
Monitoring & Detection: Automated systems monitor for suspicious activity, unauthorized login attempts, and potential misuse.

Protective Clause: While all reasonable steps are taken, no method of transmission or storage is absolutely secure. Users are advised to use strong passwords and protect their own devices appropriately.

Complaints & Contacts

Users with inquiries, concerns, or complaints about data privacy at oz-win.casino may contact the Data Protection Officer (DPO):

Email: [email protected] (for privacy concerns; if unavailable, direct all inquiries via the web contact form at oz-win.casino).

All complaints will be acknowledged within 7 days and pursued to resolution without undue delay. If you are dissatisfied with the response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the relevant data protection regulator in your jurisdiction.

Updates

ozwins may revise this Privacy Policy periodically to reflect changes in law, industry standards, or site operations. Notification of substantive changes will be made via prominent notice on oz-win.casino and, where required, email communication to registered players.
Date of Last Revision: 1 January 2025.